Cancellation & Refund Policy

Order Cancellation 

As a general rule Buyer shall not be entitled to cancel the Order once placed. Buyers may choose to cancel the Order within one minute of the Order being placed. However, subject to Buyer’s previous cancellation history, Qdelo reserves the right to deny any refund to Buyer pursuant to a cancellation initiated by Buyer even if the same is within one minute followed by suspension of account, as may be necessary for the sole discretion of Qdelo.

Return & Refunds  

QDELO.COM believes in Centum Customer satisfaction and a "no questions asked return and refund policy" for issues relating to the quality or freshness of its supplies. Given that the orders are lower in size and it’s hard to refund for cash on delivery orders, in particular, the refunds will be applied to the subsequent shopping bills (e-bill). By default, the cancelled amount will be transferred to your Qdelo wallet and the payment will be changed to the original mode upon request.

Shipping

Orders can be delivered in the desired time which is mentioned in the App and website of each store.

Maximum delivery time will be 60 minutes for food items from restaurants and for groceries, it will be 120 minutes.

Our deliveries are taken care of by our well-trained delivery executives only.

Orders for the next day can be placed until 9 pm the day before.

If you are ordering for someone else, please enter the receiver’s address and enter your number for our delivery team to coordinate.